Privacy Policy

Last Updated: December 7, 2025

1. Introduction

Welcome to Thryve ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name
• Email address
• Password (encrypted)
• Account creation date

2.2 Health and Wellness Information

Through your use of the app, we collect:

• Mental health assessment responses
• Daily check-in data
• Wellness tracking information
• Messages to support staff

2.3 Technical Information

• Device information
• IP address
• App usage data
• Error logs and crash reports

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Personalize your experience
• Track your wellness progress
• Respond to your messages and support requests
• Send you notifications and updates
• Improve our app and services
• Ensure security and prevent fraud

4. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS encryption for all data transmission
• Encrypted password storage
• Secure server infrastructure
• Regular security audits
• Access controls and authentication

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share specific information
• Service providers: With trusted third-party service providers who assist in operating our app
• Legal requirements: When required by law or to protect our legal rights
• Emergency situations: To prevent harm to you or others

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Data portability: Receive your data in a portable format
• Withdraw consent: Opt-out of certain data processing activities

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@thryve.pointlabel.com
• Website: https://thryve.pointlabel.com/support

12. HIPAA Compliance

While we implement strong security measures, Thryve is not a HIPAA-covered entity. This app is designed for wellness tracking and is not intended to replace professional medical advice, diagnosis, or treatment.

By using Thryve, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.